Pilbeo

Frequently Asked Questions

Top 10 questions

How can I make a reservation?

You can make a reservation by web, available apps iOS Android or phoning/whatsapp +34 670 64 80 78.

What does the price include?

The price include:

  • The price of each stage.
  • PayPal extra cost if you selected PayPal as paymenth method.
  • All VAT associated.

In any case, we always show the full breakdown during the confirmation process. This information also appears in the confirmation email and in the "My bookings" section.

How do I know my reservation is confirmed?

When finished your reservation, confirmation page will appear. On it you will find all your personal details, booking and PIN number the one you will use to check your reservation online in my bookings. You will also receive an email.

Are essential the printed luggage tag we send with your reservation?

The tags are essential for proper functioning of our system. In case is impossible for you to use our tags, please, write on your luggage the same name as you use in the reservations.

Can I make a reservation without a credit card?

Yes. You can also pay using paypal or bank transfer.

Can I make a booking without immediate payment and pay later?

Yes. You will have time to pay up to 3 days before (72 hours) of the date of your first shipment. Where we have not received payment in time, we will send you an email of the cancellation of your reservation so that you have proof of this.

What is my PIN code and what do I need it for?

PIN code is a six digit number to give you access to your bookings. You can view, modify and cancel your bookings online.

Can I change my booked luggage?

Yes you can until the day before you have booked (21:00 hours).

Can I cancel my reservation?

Yes, free of charge 72 hours before your booked day. In case of doubt, please contact support@pilbeo.com .

Who is responsible in case of theft or damage of my luggage?

Pilbeo always works with certified experienced drivers. While your luggage is on transit it will be insured with the carrier's insurance policy that covers the container of your luggage in case of theft or fire. The carrier will have no permission at all to see the content in the luggage. We kindly ask you to take with you your smartphone and any belongings that are more suitable to break during transportation. In case you are carrying any high value item in your luggage (jewelry for example), please let us know before the date of your first shipment at support@pilbeo.com and we will manage your petition with the carrier.

Reservation process

My location is not available in your database, can I book?

In this case, please contact us support@pilbeo.com and we will include it as soon as possible. You can book phoning/whatsapp +34 670 64 80 78.

Is there pick up/drop off locations other than hotels/hostels?

You always can use:

  • Sarria bus station
  • Sarria train station
  • Santiago de Compostela bus station
  • Santiago de Compostela train station
  • Lavacolla Airport (Santiago de Compostela)
  • Finisterre bus station
  • Muxía bus station

How to proceed in hostels which do not receive luggage?

In public hostels is quite often this event; we will inform of the meeting points for dropping/picking up your luggage.

What is the meaning of the icons that appear in some hostels?

That hostel is not receiving your carried luggage; on these occasions we will arrange meeting points for dropping/picking up your luggage.

Why my reservation for Camino Francés is not enough to reach Finisterre Cape?

For technical reasons you can not book once for both destinations. You hace to make a reservation for each way. In case of doubt, contact us support@pilbeo.com .

Why I can not reservation for tomorrow?

Reservations are closed at 21:00.

Why I can not choose paying through bank account or paying later?

If you are booking 72 hours before the dropping off day, the only payment accepted is credit card or PayPal.

How to know if my booking is confirmed?

When finished your reservation, confirmation page will appear. On it you will find all your personal details, booking and PIN number the one you will use to check your reservation online in my bookings. You will also receive an email.

I have booked but I did not receive a confirmation by email. What do I have to do?

Please carefully check the inbox and the spam/junk folders for the email address you provided when making the booking. You can also use the booking number and PIN code shown on the confirmation page when you completed your booking to log in to My Bookings. For further assistance, please contact on: support@pilbeo.com

What is my PIN code and what do I need it for?

PIN code is a six digit number to give you access to your bookings. You can view, modify and cancel your bookings online.

Payments

Can I book without credit card?

Yes. Payment may be done with Paypal or bank transfer.

Can I pay cash at the time of luggage pick up?

Unfortunately not. All our payments must be made through our platform. please, do not hesitate to contact us for further assistance on: support@pilbeo.com .

Can I use debit cards?

Yes, you can. Main credit and debit cards are accepted at time of booking.

What credit cards can be used?

Visa, Maestro and Mastercard accepted.

Is it safe to provide my credit card details?

Our server is secured with the "Secure Socket Layer" (SSL / https) technology, the standard for the online industry. Our SSL certificate has been provided by Thawte and with it we assure that all the data you introduce in Pilbeo will travel through the web in a secure and private way. In any case, we do not process nor store any data related with your credit card, as the payment we redirect you to the secured platform of our providers (Banco Sabadell and Paypal) where you will insert the data.

Can I postpone the booking payment?

Yes, Pilbeo allows you to book without immediate payment. You have 72 hours prior the day before of first shipment. Should the payment not be received, you will receive an email with the shipping cancellation.

Cancellation / Change of a reservation

Can I cancel the shipping service through the web?

Yes, you can. Free of charge 72 hours prior day before of first shipment. Questions at: support@pilbeo.com.

Can I modify the service through the web?

Yes, you can. Free of charge until the day before you booked it (21:00).

Pricing

What does the price include?

The price include:

  • The price of each stage.
  • PayPal extra charge if you selected PayPal as payment method.
  • All VAT associated

In any case, we always show the full breakdown during the confirmation process. This information also appears in the confirmation email and in the "My bookings" section.

Services

Can I make remarks on the shipping?

Yes, you can at the time you book the service via email at: support@pilbeo.com.

Can I book the shipment just for one day?

Yes, you can.

We had a 10 pieces booking and 4 dropped? Will the money be reimbursed?

Yes you can when you inform us until the 21.pm of the day before first shipment . Money will be reimbursed in the next 10 days.

Are essential the printed luggage tag we send with your reservation?

The tags are essential for proper functioning of our system. In case is impossible for you to use our tags, please, write on your luggage the same name as you use in the reservations.

Who is responsible in case of theft or damage of my luggage?

Pilbeo always works with certified experienced drivers. While your luggage is on transit it will be insured with the carrier's insurance policy that covers the container of your luggage in case of theft or fire. The carrier will have no permission at all to see the content in the luggage. We kindly ask you to take with you your smartphone and any belongings that are more suitable to break during transportation. In case you are carrying any high value item in your luggage (jewelry for example), please let us know before the date of your first shipment at support@pilbeo.com and we will manage your request with the carrier.