Terms and Conditions

You can read the original "terms and conditions" here (Spanish)


Current General Conditions , Sales and Privacy Policy regulate the use of www.pilbeo.com and its mobile applications ( Web site), owned by Pilbeo S.L ( from now: The Company) with registered office in Calle Cachurra n- 8, Negreira ( La Coruna), 15830 with legal number: B70494257, registered in the Chamber register of Santiago de Compostela, batch 288, book 0, page 132, section 8, SC 48511.

Through the web site, The Company offers information in regards of its products and services and the possibility of buying or contracting those. DUe to its content and objective, user must have a Client condition which can be gained once registered. Client condition supposes the understanding of the Terms and Conditions published at the time of accessing the web site.

Those users who do not register , are still subject to the terms and conditions as far as the can be applied to them.

Pricing Policy

All VAT associated included (21%).

Prices shown on Pilbeo may be reviewed and modified if conditions require it at any time.


Promotions will be shown in the website: promotion price, original price, discount percentage and date till the promotion is available.

Packages are not subject to promotion conditions.


Client commits to pay the reservation made. Final prices will be always available including taxes. Rates will always be comunicated to the client prior purchasing.

All the information will be available at “ My bookings” section.

Payment may be done by credit or debit cards ( Main cards accepted); bank transfer; payment in Banco de Sabadell account or Paypal. Security protocols to be followed to guarantee high levels of security.

Client must communicate any incidentals on charges or fraudulent use of credit card via email or by phone. Dead line: 30 working days.

Cancellation and reimbursement policy

Cancellations can be made up to 3 days before first shipment without charge.

Reimbursement will be made to same payment method used. Reimbursement period could be up to 10 days.

For payments made through Paypal, a 35 euro cents will apply.

Any queries, please do not hesitate to contact us on support@pilbeo.com.

Changes policy

  • Can be modified up to 21:00 hours day before shipment.
  • It will be free when no other charges would apply.
  • Should the money be reimbursed, it will be made to same payment method used. Reimbursement period could be up to 10 days.
  • Should the payment be higher than initial, client will be redirected to the payment page.


The Company will not be liable for:

  • Client mistakes or delays in access to the web site when filling in the form due to internet access failures, mayor force.
  • System failures may occur and the Occupancy will not be liable for them.
  • Mistakes on the information provided by the client.
  • The Company will offer support to fix incidentals at all times.
  • The Company keeps the right of changing and modifying promotions , terms and conditions informing the clients accordingly.

Luggage stolen or damaged while on transit

Pilbeo always works with certified experienced drivers. While your luggage is on transit it will be insured with the carrier's insurance policy that covers the container of your luggage in case of theft or fire. The carrier will have no permission at all to see the content in the luggage. We kindly ask you to take with you your smartphone and any belongings that are more suitable to break during transportation. In case you are carrying any high value item in your luggage (jewelry for example), please let us know before the date of your first shipment at support@pilbeo.com and we will manage your request with the carrier.


In case of any clause of the above mentioned was declared non valid, the rest will remain valid at all effects.

To the extent permitted by law, these terms and conditions and the provision of our services shall be governed by and construed in accordance with Spanish law and any dispute arising out of these general terms and conditions and our services shall exclusively be submitted to the competent Spanish Courts.

The original Spanish version of these terms and conditions may have been translated into other languages. The translated version is a courtesy and office translation only and you cannot derive any rights from the translated version. In the event of a dispute about the contents or interpretation of these terms and conditions or inconsistency or discrepancy between the Spanish version and any other language version of these terms and conditions, the Spanish language version to the extent permitted by law shall apply, prevail and be conclusive. The Spanish version is available on our website (by selecting the English language) or shall be sent to you upon your written request.

If any provision of these terms and conditions is or becomes invalid, unenforceable or non-binding, you shall remain bound by all other provisions hereof.

Pilbeo S.L promises full legal compliance with “Ley de Servicios de la Sociedad de la Información y Comercio Electrónico”. More information at: https://www.boe.es/buscar/act.php?id=BOE-A-2002-13758.