Privacy Policy
Pilbeo S.L.
You can read the original "terms and conditions" here (Spanish)
1. Data Controller
Company: PILBEO S.L.
Tax ID (CIF): B70494257
Address: Calle Cachurra nº 8, 15830 Negreira (La Coruña), Spain
Email: protecciondedatos@pilbeo.com
Phone: +34 670 64 80 78
2. Personal Data We Collect
Through our website and mobile applications, we collect the following personal data:
- Full name
- Email address
- Phone number
- Country of origin
- Booking information (routes, stages, accommodations)
- Location data (when authorized by the user)
- App usage data (analytics)
3. Purpose of Data Processing
- To manage user registration
- To handle and manage luggage transport bookings
- To provide services related to the Camino de Santiago
- To display nearby services based on user location
- To respond to inquiries and provide customer support
- To send service-related communications
- To improve the app and user experience through analytics
4. Legal Basis for Processing
- Performance of a contract (service provision)
- User consent (location data, marketing communications)
- Legitimate interest (service improvement and fraud prevention)
5. Use of Location Data
Our app may access the user’s location, with prior consent, in order to:
- Show nearby services along the Camino de Santiago
- Improve the user experience
Users can disable location access at any time through their device settings.
6. Data Sharing
- Partner transport providers to deliver the service
- Technology providers (such as Google Firebase) for analytics and app functionality
- Payment service providers (Banco Sabadell and PayPal) to process payments
We do not sell personal data to third parties.
7. International Data Transfers
Some providers (such as Google or PayPal) may process data outside the European Economic Area. In such cases, appropriate safeguards are applied in accordance with GDPR.
8. Data Retention
- For the duration of the contractual relationship
- As long as necessary to comply with legal obligations
- Until the user requests deletion
9. User Rights
Users have the right to:
- Access their data
- Rectify inaccurate data
- Request deletion
- Restrict processing
- Data portability
- Object to processing
To exercise these rights, contact: protecciondedatos@pilbeo.com
Users also have the right to lodge a complaint with the Spanish Data Protection Authority (AEPD): www.aepd.es
10. Data Security
PILBEO S.L. implements appropriate technical and organizational measures to protect personal data against unauthorized access, loss, or alteration.
11. Children's Data
Our services are not intended for children under 14 years of age. We do not knowingly collect data from minors.
12. Mobile Application Usage
Our app may request the following permissions:
- Location access
- Internet access
- Push notifications
These permissions are necessary for proper app functionality.
13. Third-Party Services
- Google Firebase (analytics and performance)
- Payment providers (Banco Sabadell, PayPal)
These providers may process data according to their own privacy policies.
14. Changes to This Privacy Policy
PILBEO S.L. reserves the right to modify this Privacy Policy to reflect legal or technical updates. Users are encouraged to review it periodically.
15. Contact
For any questions regarding this Privacy Policy:
protecciondedatos@pilbeo.com